DROP SHIP PROGRAM

Why drop shipping?  What's in it for me? 

The beauty of Southern Crafter being a drop shipper for you is that once your website is set up and running, we run 90% of your business and you just sit back and watch your money grow.

How it works:

You create your own website using as few as one of our products or all of our products.  Feel free to use any pictures or wording found on our site.  It's easy - simply copy and paste what you want, from our website, into your website.  Then start selling our items.  *FIRST - Make sure you email our office, so we can add you to our Drop Ship Program.  We will need your name, company name, physical address, phone #, website address and email address for our accounting system.  We also need this information to keep you posted with updates. 

We DO NOT allow our products to be sold on sites with distasteful language or materials. You will immediately be disqualified from our drop-shipping program if there is found to be anything profane or distasteful - even pop-ups or advertisements.

Can I have an Ebay Store instead of a website?  Yes.  Just make sure you email us all of the above information and the name of your Ebay Store.

Can I have an Etsy Store instead of a website?  NO.  Etsy's policy is that you cannot sell anything on their site that you did not manufacture yourself. 

Can I list clearance items on my site?  Yes, you can BUT you must specify on your site that these items are "seconds" or not up to "retail standards" if there is a problem with the bar.  Under each clearance items, it states the problem with the bar.  If there is a problem, you must note that on your site OR state the bar is a "second" or not up to retail standard.  Clearance bars sell fast- therefore it is your responsibility to keep up with our quantity on hand.  We will NOT notify you when our clearance bars sell.   

What am I charged for the products?  We charge you the prices shown on our website even if the item is on sale.  Sales prices change at the end of every month, so be sure to check our website for updates. You can even list monthly freebies, give-aways and other advertised specials.  *Please be sure to read the details. Several times a year we offer specials that DO NOT apply for drop ship customers. When this happens, we still try and provide a special for you to advertise.

Is there a discount for drop shipping?  No, there is no discount because there is more time and different procedures involved in drop shipping.  However, we will sell all of our manufactured bath bars at $3.99 regardless of size or bar to drop shippers only.  *Excluding the African Black Soap, as we do not make this bar.  If you would like wholesale prices on everything in our store, please visit our wholesale page for more information.

How should I list prices on my website?  The prices found on our website are nearly at wholesale prices and you can sell each item for as much as you want.  It has been our experience that most drop-shippers will mark the product up 25% on most products or even 50% more on the Dead Sea Products.

How do we notify you when we have made sales?  As sales are made on your end, you place your drop-ship orders with us by emailing us a copy of the customer invoice that will go in their shipment.  Make sure the customer's complete mailing address is noted on the invoice along with items ordered and quantity of each item.  Once we receive this notification - we will then invoice you by Paypal (www.paypal.com).  Paypal accepts about every form of payment under the sun.  If you pay by e-check, your order will NOT ship until the check clears which is usually 5 business days.  Once you have paid our invoice, we will pack your drop-ship order and ship within the next 24 - 48 business hours at which time you will be emailed your delivery confirmation # by Paypal.  NOTE:  We will NOT track you down on unpaid invoices.  If you don't pay them, your order simply will not ship out.  As a responsible customer, please check your email several times a day to collect new orders and pay invoices. 

What paperwork goes in the drop shipping box? We ask that you provide us with a copy of your customer's invoice.  We will not make one for you.  Email the invoice to us and we will print a copy on our end and put it in the box with the shipment.  Our paperwork NEVER goes in the box - only yours.

How do you/we get paid?  Up front, the customer would pay you, from your website.  Then, we invoice you as noted above.

How should we handle shipping charges?  Shipping is calculated as listed on shipping link. The shipping amount is based on the dollar amount of your invoice total - not the invoice of your customer.  We always use the US Postal Service and ship by Priority Mail.  In very few cases, shipping might be more than is what shown on our "shipping calculation" page.  This would only occur if a customer was to order a very large supply of a heavy items such as the Israeli Dead Sea Salt, Mud, etc.  When creating your shipping page, just make a small note regarding large amounts of heavy items. * Note - we never charge additional shipping until the customer is informed and is in agreement.  - Again, this is such a rare occurrence that it hardly bares mentioning.    

How is our order packed?  All items are shipped in United States Postal Service Priority Mail boxes with sufficient bubble wrap or packing materials to insure items are received in excellent condition.  A copy of your invoice is placed in with the order.  After item ships, you will be emailed with a delivery confirmation number from Paypal.

Will your company name be on our drop-ship items?  No.  We do not label our items until they are ready for shipment.  Drop ship orders will receive labels with ingredients, etc - but no mention of our company name. 

How do you handle returns if we have any: We do not accept returns on any used items or clearance items. If an item is received damaged, your customer would need to return the item to us (within 7 days after receipt of order) in new unopened condition.  After item is received, we issue you a refund and you in turn issue your customer a refund. We never refund shipping. We refund the cost of the item alone.  If an item is returned and not damaged, there is a 15% restocking fee.  Note:  We offer sample sizes on most all of our bath and body items, so customers can try before purchasing full sizes.  This eliminates most all returns.  So, you might also want to consider offering these sample sizes.

I have never created a website before and don't have any idea how to get payment buttons on my site.  Where do I go?  You can purchase very low priced web hosting from www.networksolutions.com.  They are a top notch company with 24 hour support and we highly recommend them.  As far as shopping carts go, you can obtain a free shopping cart system from www.paypal.com.  This shopping cart system will work just fine with a website purchased from Network Solutions.  You will need to create an account in Paypal (if you don't have one) which only takes a few minutes.  From there, navigate to the "merchant service" tab and follow the directions.  We use this free shopping cart system and have been extremely pleased although it does have its limitations.  If you have questions or need help with this shopping cart system, please contact Paypal at www.paypal.com or 888-221-1161.

Please note that you will need to have knowledge of how to create a website and shopping cart system in order to get started.  We DO NOT provide technical support or help for these programs.  If you are having a problem copying any pictures or text, it will be on your end - not ours.  We have many customers that can do this just fine without problems.  If you experience problems, please contact your support people with whom you purchased your web hosting package through. 

From time to time, we have customers that continue to send us bad orders where products have been discontinued or customer information is missing.  When this happens, it takes a lot of time for us to track you down and collect the correct information.  We simply cannot do this.  We don't have the manpower or time.  If this is a repeated problem, you will be disqualified from our program.

You must have at least one order placed with us in every 6 month period or you will automatically be dropped from our system and no longer receive important emails with changes, etc.   In order to be reinstated, you will need to send us a new email with your updated store information. 

*IT IS NOT OUR RESPONSIBILITY TO NOTIFY YOU OF PRICE CHANGES, ALTHOUGH WE DO TRY TO SEND OUT EMAILS WITH UPDATES. PLEASE PERIODICALLY CHECK OUR WEBSITE. ***ALWAYS - ALWAYS - read emails from us.  These contain valuable pictures, content and price changes that will help our association run smoothly.

If there are any unanswered questions, please let us know.